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Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Dynamics 365 Fundamentals (CRM) — Technology credential from Microsoft
Researched and maintained by TestPrepPilot Editorial BoardCloud, IT & business-apps certifications desk · Figures last verified August 2026
The short version
What is the Microsoft Certified: Dynamics 365 Fundamentals (CRM) and is it worth it?
Microsoft Certified: Dynamics 365 Fundamentals (CRM) is a Microsoft credential in the Technology field. It validates job-ready competence and is used for career entry, advancement, or compliance. Exam fee: $165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e.
- Recognized Microsoft credential
- Demonstrates verified Technology competence
- Supports career advancement and may satisfy employer or regulatory requirements
What is it?
What exactly is the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
Microsoft Certified: Dynamics 365 Fundamentals (CRM) — Technology credential from Microsoft
Fundamentals exam on Dynamics 365 customer engagement apps; Microsoft retired it on 31 December 2025 though it remains a common search term. Offered by Microsoft, it validates job-ready Technology competence. Exam fee: $165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e. Review the official program page for eligibility, format, and scoring before registering.
The path in brief
- Confirm eligibility and any prerequisites
- Review the official exam guide and study materials
- Purchase and schedule the exam via Pearson VUE
- Take the exam (test center, online proctoring, or assessment)
- Receive results and your credential if passed
Before you book
Who is eligible to sit the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
Eligibility varies; many exams are open to all, while others require coursework, experience, or sponsorship.
Who it is for: Professionals and candidates seeking to validate Technology competence with a Microsoft credential.
The test itself
What is the format of the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) is administered by Pearson VUE and runs ~60 minutes and contains 40-60 questions.
| Administered by | Pearson VUE |
|---|---|
| Questions | 40-60 questions |
| Time limit | ~60 minutes |
| Pass mark | Passing score set by the awarding body; see the official score report |
| Exam fee | $99 |
| Format | Proctored, computer-based — Pearson VUE test center or online remote proctoring. Price is the same either way. |
Content outline
What topics are on the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) covers 4 content domains.
Weightings come from the official exam outline. Study time is best allocated in roughly these proportions rather than evenly across domains.
- Cloud / platform fundamentals
Topic area for this credential; see the official blueprint for the detailed breakdown.
- Configuration & implementation
Topic area for this credential; see the official blueprint for the detailed breakdown.
- Security & compliance
Topic area for this credential; see the official blueprint for the detailed breakdown.
- Operations & troubleshooting
Topic area for this credential; see the official blueprint for the detailed breakdown.
The path
How do you register for the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
- 1
Prepare with Microsoft Learn1–10 weeks depending on exam and experience
Work through the free official self-paced learning paths and, optionally, instructor-led courses for your exam. Microsoft Learn is the primary, no-cost study source and maps directly to the exam skills outline.
- 2
Schedule through Pearson VUEabout 15 minutes
Sign in with a personal Microsoft account (MSA) and schedule the exam on the Pearson VUE portal. Choose an in-person test center or online proctoring (OnVUE). Students and educators can use Certiport for Fundamentals exams.
Microsoft recommends a personal MSA account; a work or school account can lose exam records if you leave the organization.
- 3
Take the exam45–120 minutes depending on the exam
Arrive at the test center or launch the online proctoring session. Exams are computer-based and may include multiple-choice, drag-and-drop, case studies, and performance-based lab tasks in a live environment.
- 4
Receive results and badgescore at end; badge within a few days
You see a pass/fail result on screen immediately. A detailed score report is emailed within about 24 hours and posted to your Microsoft certification profile. On passing, your digital badge is issued via Credly.
- 5
Renew annuallyabout 45 minutes, once a year
Most Microsoft role-based, specialty, and fundamentals certifications expire after 12 months. Renew for free by passing a shorter online renewal assessment on Microsoft Learn before the expiry date — no need to retake the full exam.
The fine print
What are the retake and renewal rules for the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
- Proctoring & delivery
- Delivered by Pearson VUE. You can sit the exam at a Pearson VUE test center or take it online through OnVUE remote proctoring; the fee is the same for both. Online proctoring requires a quiet, private space, a working webcam, and a system check beforehand.
- Retake policy
- If you do not pass, you may retake the exam after 24 hours. A second failed attempt requires a 14-day waiting period, and any further attempts also require a 14-day wait between them, up to a maximum of five attempts in a 12-month period.
- Score reporting
- A pass/fail result is shown immediately after the exam. The official score report is emailed within about 24 hours and is also available in your Microsoft certification profile, with section-level feedback on how you performed.
- Recertification
- Microsoft role-based, specialty, and fundamentals certifications are valid for 12 months from the date earned. Renew at no cost by passing the shorter online renewal assessment on Microsoft Learn before the credential expires. Retired certifications cannot be renewed and must be re-earned through the active successor if one exists.
- Refunds & rescheduling
- Exam fees are generally non-refundable once a seat is purchased, but you can cancel or reschedule through Pearson VUE at no charge if you do so at least 24–48 hours before the appointment (exact window varies by region).
Context
Microsoft Azure / AI certifications compared
| Credential | Level | Focus | Exam fee | Validity | |
|---|---|---|---|---|---|
| AZ-900 Azure Fundamentals | Fundamentals | Cloud concepts | $99 | 1 year | |
| AI-900 Azure AI Fundamentals | Fundamentals | AI concepts | $99 | 1 year (retired Jun 30 2026) | |
| AI-901 Azure AI Fundamentals | Fundamentals | AI + Microsoft Foundry | $99 | 1 year | |
| AZ-104 Azure Administrator | Associate | Administer Azure | $165 | 1 year | |
| AZ-204 Azure Developer | Associate | Build cloud apps | $165 | 1 year (retired 2026) | |
| AZ-500 Azure Security Engineer | Associate | Security operations | $165 | 1 year (retires Aug 31 2026) | |
| AZ-700 Azure Network Engineer | Associate | Networking | $165 | 1 year | |
| AZ-140 Azure Virtual Desktop | Specialty | Virtual desktop (AVD) | $165 | 1 year | |
| AZ-305 Azure Solutions Architect | Expert | Solution design | $165 | 1 year |
What it pays
How much does this credential pay?
Expect computer-support and business-application roles at a May 2024 median of $61,550 for support specialists (BLS) — MB-910 is the Microsoft Dynamics 365 fundamentals exam, an entry credential for the business-apps ecosystem
The direct answer is that the MB-910 (Microsoft Dynamics 365 Fundamentals) certification is an entry-level fundamentals exam, and the roles it serves — functional consultants, business analysts, and support staff in the Dynamics ecosystem — sit across BLS occupations including computer support specialists (SOC 15-1231), at a May 2024 median annual wage of $61,550, and management analysts (SOC 13-1111), at a higher median, with the Dynamics consultant track generally paying above the support median as experience and implementation skill build. The honest framing is that a fundamentals certification does not set pay by itself — it is the entry credential signalling familiarity with the Dynamics 365 product family (finance, supply chain, customer engagement, and business central) — and the income story follows the career path: Dynamics consultants with implementation experience are a specialised, well-paid niche within business software, and the fundamentals exam is the documented first rung. BLS counted about 649,000 computer support specialists in 2024 and projects about 4 percent employment growth from 2024 to 2034. The exam itself is an entry-level, no-prerequisite assessment: approximately 40 to 60 questions in about an hour, scored pass/fail around 700 on the 100-900 scale, covering the Dynamics 365 apps and their business value, with the Microsoft "fundamentals" tier designed as an accessible starting point. The practical read: MB-910 is a low-cost ($99), low-barrier certification for anyone entering the Microsoft business-applications ecosystem — consultants, analysts, sales and support roles — and its value is the ecosystem entry signal plus the prerequisite-style foundation for the higher-level functional consultant exams (e.g. MB-210, MB-230) that the role-based careers require.
| Measure | Figure | Source / note |
|---|---|---|
| Median annual wage, computer support specialists | $61,550 | BLS Occupational Outlook Handbook, May 2024 (SOC 15-1231) |
| Median annual wage, management analysts | $99,290 | BLS OOH, May 2024 (SOC 13-1111) |
| Projected growth, computer support, 2024-34 | +4% | BLS Employment Projections |
| The certification itself | Entry fundamentals | No prerequisites; $99 exam fee |
Job growth.BLS projects about 4% growth for computer support specialists from 2024 to 2034, with ~60,000 annual openings.
Your odds
What are the pass rates?
Microsoft publishes no pass rates — MB-910 is scored pass/fail around 700/900, and Microsoft reports scores rather than cohort pass data
The core fact is that Microsoft does not publish pass rates for MB-910, and none is available from an independent source, because Microsoft reports candidate scores rather than cohort pass percentages. What is published is the exam structure: MB-910 is an entry-level fundamentals exam of approximately 40 to 60 questions with about 60 minutes allowed, delivered at Pearson VUE testing centers or online proctored, with a passing score of 700 on the 100-900 scale; there are no prerequisites, and the exam covers the Dynamics 365 application areas — Dynamics 365 apps and their business value (marketing, sales, customer service, field service, finance, supply chain, commerce, human resources, project operations, and business central), the concepts of business applications, and the implementation considerations. Because the fundamentals tier is designed as an accessible entry point and Microsoft publishes the skills-measured document, the practical pass rate is high for candidates who complete the free Microsoft Learn learning paths; the classic failure mode is skipping the Learn modules and missing the app-by-app coverage, since the exam samples the whole product family. The certification is valid for one year and renewable through Microsoft’s short renewal assessment. The honest advice is to treat the skills-measured document as the syllabus, complete the official Learn paths, and use the official practice assessment to calibrate — the fundamentals exams reward broad product familiarity, so breadth of coverage matters more than depth in any single app.
Read this before quoting the number.Microsoft publishes no pass rates; the passing score is 700/900 and certification renews annually.
Your schedule
How long should I study for it?
20-40 study hours over 2-4 weeks of focused study
Plan for roughly 2 to 4 weeks and 20 to 40 hours of study for MB-910, working through the free Microsoft Learn learning paths and calibrating with the official practice assessment — the fundamentals exam rewards broad coverage of the Dynamics 365 app family, so the study plan is breadth-first. The exam covers: the Dynamics 365 apps across the customer engagement family (marketing, sales, customer service, field service) and the finance and operations family (finance, supply chain, commerce, human resources, project operations), the Business Central app, and the cross-cutting concepts of business applications and implementation. The most effective sequence is: first, complete the official Learn learning paths for the exam in order; second, take notes on each app’s purpose and business value, since the exam asks what each app does and when to use it; third, run the official practice assessment to find weak app areas; fourth, re-study those apps; and fifth, book the exam. The highest-yield habit is building the app-purpose map — for each Dynamics 365 app, one line on what it does and the business scenario it serves — because the exam’s signature item presents a business need and asks which app addresses it. Budget the final days for reviewing the app map and the implementation-concepts content. After passing, plan the annual renewal and the next step — the role-based functional consultant exams (MB-210, MB-230, MB-920/930) that the consultant career path requires.
- Week 1-220
Learn paths
- Complete the official Learn learning paths
- Build the app-purpose map for each Dynamics 365 app
- Review business-application concepts
- Week 310
Practice + gaps
- Take the official practice assessment
- Re-study weak app areas
- Drill which-app items
- Week 45
Exam readiness
- Review the app map
- Light practice pass
- Book the exam
Adjusting the pace
Role-based consultant exams.The functional consultant track (e.g. MB-210, MB-230) builds on the fundamentals foundation.
MB-920/930.Related fundamentals exams for finance and supply chain / customer engagement specialisation.
How to study
How do I prepare most effectively?
The strategy that reliably passes MB-910 is "build the app-purpose map and calibrate with the official practice assessment," and the single biggest error is studying one or two Dynamics 365 apps in depth and missing the exam’s breadth. A second proven approach is mastering the "which app" item format — the exam presents a business scenario and asks which Dynamics 365 app addresses it, so building a one-line purpose map for every app is the highest-yield study artifact. Third, complete the free Microsoft Learn paths rather than third-party summaries, since the Learn modules mirror the exam’s coverage and terminology. Fourth, use the official practice assessment to calibrate readiness — the fundamentals exams have a distinctive question style, and your practice score is the honest signal. Fifth, keep the timeline short: this is an entry exam, and a two-to-four-week plan with daily study blocks beats a dragged-out schedule. Finally, plan the renewal (12 months) and the consultant-exam next step, since the fundamentals credential’s career value compounds when it leads into the role-based track.
Build the app-purpose map
The "which app" items are the exam’s signature; know each app’s one-line value.
Study breadth, not depth
The fundamentals exam samples the whole product family.
Use the official Learn paths
They mirror the exam’s coverage and terminology.
Calibrate with the practice assessment
The question style is distinctive; practice scores are honest signals.
Plan the consultant track
The credential’s value compounds into the role-based exams.
What to buy
Which study resources are worth paying for?
MB-910 is one of the cheapest Microsoft certifications: the exam fee is $99, the Learn learning paths are free, and a trial environment (Dynamics 365 trials) is available at no cost. The comparison below separates the official resources, the exam, and commercial prep, with prices current to this review. The buying rule is to use the free official resources first; a commercial Q-bank is optional reinforcement for candidates who want extra practice volume.
| Resource | Price | Format | Best for |
|---|---|---|---|
| Microsoft Learn learning paths | Free | Online modules | The official syllabus |
| Dynamics 365 trial environments | Free | Hands-on trials | Seeing the apps in practice |
| MB-910 exam registration | $99 | Pearson VUE or online proctored | The exam itself |
| Microsoft official practice assessment | ~$0-25 | Online practice exam | Readiness calibration |
| Commercial Q-banks | ~$20-50 | Online practice questions | Supplemental drilling |
Prices approximate and dated to this review; the certification renews annually via a short assessment.
Avoid these
What mistakes do candidates most often make?
The most common mistake is studying one Dynamics 365 app in depth and missing the exam’s breadth across the product family; the second is skipping the official Learn paths and using general business-software knowledge. A third recurring error is confusing the customer-engagement apps (sales, service) with the finance-and-operations apps (finance, supply chain) on the "which app" items. Candidates also routinely book the exam without the practice assessment, and many let the one-year renewal lapse, losing the credential. Finally, some candidates expect the fundamentals exam to qualify them for consultant roles directly, ignoring the role-based track the certification is designed to precede.
✕Studying depth over breadth
✓The exam samples the whole app family; build the app-purpose map.
✕Skipping the Learn paths
✓The official modules mirror the exam’s coverage and terminology.
✕Confusing the app families
✓Separate customer-engagement from finance-and-operations apps on which-app items.
✕Booking without calibration
✓Take the official practice assessment first.
✕Missing the annual renewal
✓Complete the renewal assessment within 12 months.
What you'll face
What question types will I see?
MB-910 contains approximately 40 to 60 questions in about 60 minutes, scored pass/fail at 700 on the 100-900 scale, covering the Dynamics 365 app family and business-application concepts. The signature item format presents a business scenario and asks which Dynamics 365 app or capability addresses it. The samples below are editor-written illustrations of the published skills-measured document, not live exam items.
Marketing, sales, customer service, and field service.
Finance, supply chain, commerce, HR, and project operations.
The small-to-midsize business ERP.
Low-code, AI, and implementation considerations.
Try these
Q1A sales organisation wants to track leads, opportunities, and quotes. Which Dynamics 365 app fits?
Answer:B
Dynamics 365 Sales manages the sales pipeline from lead to opportunity to quote.
Q2A manufacturing company needs to manage inventory and production. Which app addresses this?
Answer:C
Supply Chain Management covers inventory, procurement, and production operations.
Q3Which Dynamics 365 app is designed for small and mid-sized businesses seeking an ERP?
Answer:A
Business Central is the ERP for small and mid-sized organisations.
Samples are editor-written illustrations of the published skills-measured document, not live exam items.
The big day
What should I expect on exam day?
MB-910 is taken at a Pearson VUE testing center or online proctored: approximately 40 to 60 questions in about 60 minutes, pass/fail at 700 on the 100-900 scale, with results typically available within a day. The core rules: bring valid photo ID for center delivery; for online proctoring, complete the environment check with a quiet room, webcam, and no second screens. After passing, the certification is valid for 12 months with a short renewal assessment. The most useful exam-day habits: pace at about a minute per question, answer every item (no penalty for guessing), and on the which-app items, match the business scenario to the app’s core purpose rather than over-thinking. If you do not pass, Microsoft allows retakes after a 24-hour wait for the first retake. After the exam, plan the renewal and the consultant-exam next step, and add the credential to your profile — the fundamentals certification is a useful entry signal for Dynamics ecosystem roles.
Bring
- Valid photo ID (center) or proctoring-ready environment (online)
- Microsoft account credentials
- Arrival 15-30 minutes early
Leave at home
- Phone, smartwatch, and study materials
- Personal notes in the testing room
How the day runs
Rules in the room
- ~40-60 questions, ~60 minutes
- 700/900 passing score
- Center or online proctored
- Annual renewal assessment
Afterwards.Passing MB-910 earns the Microsoft Dynamics 365 Fundamentals certification (valid 12 months), the entry credential for the Dynamics ecosystem, leading into the role-based consultant exams.
Reference
What are the key facts about the Microsoft Certified: Dynamics 365 Fundamentals (CRM)?
Microsoft Certified: Dynamics 365 Fundamentals (CRM) is a exam credential; awarded by Microsoft; the exam fee is $99; typical preparation is 20-40 hours; holders typically earn $61,550 median, computer support (BLS May 2024).
| Credential | Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
|---|---|
| Abbreviation | MB-910 |
| Type | Exam |
| Profession | IT, Cloud & Cybersecurity |
| Specialty | Microsoft |
| Awarded by | Microsoft |
| Difficulty | Mixed |
| Typical prep time | 20-40 hours |
| All-in cost | $165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e |
| Typical salary range | $61,550 median, computer support (BLS May 2024) |
| Credential | Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Awarding body | Microsoft |
| Exam fee | $165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e |
| Delivery | Valid 12 months, then renewal assessment |
| Validity | Renewable annually via free online assessment |
| Scope | National / Multi-state |
| Also known as | MB-910 |
Real questions
Frequently asked questions about the Microsoft Certified: Dynamics 365 Fundamentals (CRM)
How much does the Microsoft Certified: Dynamics 365 Fundamentals (CRM) exam cost?
$165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e.g., AZ-900) are $99 USD. Priced per attempt in USD, billed in local currency; regional tax may apply.
How do I register and schedule?
Register and schedule through Pearson VUE. Create an account, purchase the exam, and pick a date (test center, online proctoring, or assessment as applicable).
How long is the credential valid, and how do I renew?
Free online renewal assessment on Microsoft Learn (role-based and specialty certs renew this way; effectively no recurring fee).
What is the retake policy?
Full fee per attempt. First retake after 24 hours; subsequent retakes after a 14-day wait; maximum 5 attempts in 12 months.
Can I take a Microsoft exam online from home?
Yes. Exams are delivered by Pearson VUE with two options: an in-person test center or OnVUE online proctoring from a private space with a webcam. The fee is identical for both.
Do Microsoft certifications expire?
Most role-based, specialty, and fundamentals certifications are valid for 12 months. You renew for free by passing a shorter online assessment on Microsoft Learn before the expiry date.
What happens if my certification is retired?
You keep the credential until its current expiry date, but you can no longer earn or renew it. Microsoft typically points candidates to the active successor exam or certification.
In short
Is the Microsoft Certified: Dynamics 365 Fundamentals (CRM) worth it?
- Microsoft Certified: Dynamics 365 Fundamentals (CRM) is awarded by Microsoft.
- Validates Technology competence.
- Exam fee: $165 USD for most Associate/Expert role-based exams; Fundamentals-tier exams (e.
- Renewal: Free online renewal assessment on Microsoft Learn (role-based and specialty certs renew this way; effectively no recurring fee).
Same awarding body
What other credentials does Microsoft award?
Worth comparing
How does the Microsoft Certified: Dynamics 365 Fundamentals (CRM) compare with similar credentials?
Trust
Where does this information come from?
Everything above is taken from the awarding body's own published material. Fees, question counts and domain weights are revised regularly — check the official page before you pay.
- Microsoft Awarding body
- Microsoft certification programme Programme rules
Research confidence: medium · Last reviewed 2026-08